Support in defining the service model for the maintenance of technical installations of a production site

Scope

• Global healthcare company
• Scope: Multi-technical
  HVAC, high voltage, low voltage, fire safety, doors and gates, etc.
  Production environments and controlled dust rooms

Assignment framework

• Analysis of the existing situation
• Determination of maintenance scopes meeting the site’s needs
• Definition of maintenance levels by LOT and category
• Determination of the reporting model, management of the service
• Preparation of the detailed and trade-specific BPU
• Determination of response times according to major and strategic installations
• Implementation of KPIs and SLAs (service and technical)
• Implementation of multi-technical models

Meeting our client’s expectations

• As part of the extension of the production premises scope, develop the new specifications, define needs in terms of services, management, and contract governance
• Deploy a multi-technical contract with a single provider

Mission timeline

• Phase 1: Detailed mapping and analysis of the scope
• Phase 2: Strategy definition
  LOT – scope – model
• Phase 3: Management of the tender and techno-economic negotiations