Case studies

IT costing and billing model

Mission

Support for the IT department of a major national player in maintaining its project continuity and improving the reliability of financial data.
Cost House was also engaged to deploy the Valoptia.ABC solution across the client’s entire cost scope to design its costing and billing model.

Deliverables

Design of costing and billing models, in compliance with CIGREF framework principles.

Deployment of the Valoptia.ABC software solution across the entire cost scope:

  • Design of the costing model taking into account the specific characteristics of the IT organization
  • Design of the billing model while maintaining the existing billing approach (user tiers, business tiers, …)
  • Development of BI reports for different IT department stakeholders
  • Training and awareness sessions for operational teams on financial challenges

Results

Design of a high-performance tool enabling:

  • Daily recalculation of full IT costs, thanks to automatic integration between the CMDB and the client’s financial tools
  • A dynamic end-to-end view of cost and internal pricing construction

Development of a collaborative tool illustrated by:

  • Strengthened dialogue and harmonization of management practices between finance and IT operations. More than 800 users, mainly operational staff, use the platform daily

Structuring of a management model based on CIGREF, whose data can be used to benchmark activities.

Success factors

  • Methodological alignment with CIGREF
    The adoption of the CIGREF framework structured the costing and billing model, ensuring consistency and facilitating buy-in from business and finance teams.
  • Automation and data reliability
    Integration between the CMDB and financial tools enabled automatic recalculation of IT costs, ensuring reliable, up-to-date, and actionable data.
  • Broad adoption and strengthened collaboration
    Team training and ease of use drove widespread adoption (800+ users), strengthening collaboration between IT and finance around a shared tool.

Key figures

  • +40 direct participants in the project (project team, expert consultants, integrators, controllers, and operational staff)
  • +800 daily users of the solution
  • +1,000 k€ structured budget
  • +3 years of support

 

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