Analysis of the current state, definition of the strategy and the MT model

Preparation of the draft contract/specifications that enabled the client to launch its tender.

Scope

• Major player in the insurance and personal insurance sector
• Nationwide scope with 110 sites across the country for 2 entities.
• Financial stakes: €3 million excl. VAT

Assignment framework

• Careful review of the specifications to challenge the existing setup in light of regulatory changes, the tertiary decree, and new ways of working (remote work, flex office, etc.)
• Recommendations to improve, reorganize and optimize services with a view to reducing the budget by 10% to 15%
• Stakeholder interviews – REX
• Recommendations on the resources deployed on sites (human resources, mandatory presence, time coverage/hours, IT resources and required applications, communication means, specific tools, equipment)
• Proposal of monitoring and quality indicators
• Formalization of the specifications and associated documents

Meeting our client’s expectations

• Deployment of a governance and management model
• Define the “right-sized” need and standardize the specifications in order to rationalize the supplier panel and achieve measurable and sustainable savings

Timeline of the assignment

• Phase 1: Detailed mapping and analysis of the scope
• Phase 2: Stakeholder interviews and site visits
• Phase 3: Preparation of an analysis report and definition of the strategy and model
• Phase 4: Drafting of a common contract/specifications